Overview
Skills Insights gives you two powerful views to analyze competencies across your organization. Gap Analysis shows where employees stand compared to expected skill levels, while Proficiency Distribution reveals how skills are spread throughout your team. Both views help you make informed decisions about training, hiring, and team development.
📌 Note: Skill Gap Insights require active skill mappings with defined expected proficiency levels. Learn how to set up skill mappings in Understanding and Creating Skills Mappings.
Understanding the Two Views
Skills Insights provides two complementary ways to analyze your team's capabilities.
Gap Analysis
Gap Analysis compares current skill levels against expectations set in your skill mappings. This view answers the question: "Are our people where they need to be?"
You'll see:
How many employees meet expected proficiency levels
Who exceeds expectations (and by how much)
Who needs development (and in which areas)
Color-coded indicators showing gap severity
Proficiency Distribution
Proficiency Distribution shows the spread of skill levels across your organization without considering expectations. This view answers: "What does our skill landscape actually look like?"
You'll see:
How many people are at each proficiency level
Concentration of expertise or gaps in coverage
Heat map visualization of skill distribution
Patterns across departments or positions
💡 Tip: Use Gap Analysis for performance reviews and development planning. Use Proficiency Distribution for workforce planning and hiring decisions.
Accessing Skills Insights
Navigate to Development > Skills Insights
Choose your view:
Gap Analysis to compare against expectations
Proficiency Distribution to see overall spread
Using Gap Analysis
Gap Analysis helps you identify where employees need support and where they're excelling.
Reading the Gap Analysis View
The main view displays all skills grouped by area of expertise. For each skill, you'll see:
Number of employees assessed for that skill
Number of proficiency levels in your scale
Color-coded indicators showing gap severity
The color scheme indicates the importance of the gap:
Dark Green: Employees exceed expectations
Green: Employees at expected level
Red: Employees below expectations
Drilling Down into a Specific Skill
Click on any skill to open a detailed drawer showing:
Three categories of employees:
To Improve: Employees below expected proficiency (with level gap shown)
Meets Expectations: Employees at the exact expected level
Strong: Employees above expected proficiency (with level gap shown)
Click any category to view the list of employees and their specific proficiency gaps.
Example:
For "Python Programming":
To Improve (5): Shows employees 1-2 levels below expected
Meets Expectations (12): Shows employees at exact expected level
Strong (3): Shows employees 1-2 levels above expected
Filtering Gap Analysis Data
Narrow your analysis to specific segments:
By Position:
Click the Position filter dropdown
Select one or multiple positions
View gaps for only those roles
By Area of Expertise:
Click the Area of Expertise filter
Select a category (e.g., "Soft Skills" or "Technical Skills")
Focus on specific skill types
By Group:
Click the Group filter
Select a department or team
Analyze skill gaps within that group
Search for specific skills: Use the search bar to quickly find a particular skill and see its gap analysis.
💡 Tip: Filter by position to identify role-specific training needs. For example, filter to "Product Manager" to see which skills your PM team needs to develop.
Using Proficiency Distribution
Proficiency Distribution shows how skill levels are spread across your organization.
Reading the Proficiency Distribution View
Skills are grouped by area of expertise. For each skill, you'll see:
Number of employees assessed for that skill
Number of proficiency levels available
Heat map visualization showing distribution across levels
Understanding the Color Coding
The heat map uses color intensity to show employee concentration:
0%: No employees at this level (lightest)
1-5%: Very few employees (light)
6-12%: Some employees (medium)
13-24%: Moderate concentration (darker)
25%+: High concentration (darkest)
This helps you quickly spot:
Bottlenecks: Too many employees at beginner level
Coverage gaps: No one at expert level
Strengths: High concentration at advanced levels
Example:
For "Customer Communication":
Beginner (30%): 15 employees — Red indicator (high concentration)
Intermediate (50%): 25 employees — Red indicator (high concentration)
Advanced (15%): 7 employees — Yellow indicator (moderate)
Expert (5%): 2 employees — Green indicator (few)
This shows most of your team is at intermediate level, with few experts available.
Drilling Down into Distribution
Click on any skill to view:
Detailed breakdown by proficiency level
List of employees at each level
Department or position distribution
Click a specific proficiency level to see which employees are at that level.
Filtering Proficiency Distribution
Use the same filtering options as Gap Analysis:
Position: View distribution for specific roles
Area of Expertise: Focus on skill categories
Group: Analyze department or team distribution
Search: Find specific skills quickly
Practical Examples
Example 1: Identifying Training Priorities
Scenario: You're planning Q1 training budget and need to prioritize investments.
Using Gap Analysis:
Navigate to Skills Insights > Gap Analysis
Filter by Area of Expertise: Technical Skills
Identify skills with the most critical gaps (red indicators)
Result: You discover 15 engineers are 2+ levels below expected in "System Architecture." This becomes your top training priority.
Example 2: Workforce Planning
Scenario: You're hiring and need to know where your team has coverage gaps.
Using Proficiency Distribution:
Navigate to Skills Insights > Proficiency Distribution
Filter by Group: Engineering Department
Look for skills with 0% or low percentage at Expert level
Result: You see only 5% of engineers are at Expert level in "Database Optimization." Your next hire should be a senior database specialist.
Example 3: Succession Planning
Scenario: Your senior designer is leaving. You need to know if anyone can step up.
Using Gap Analysis:
Navigate to Skills Insights > Gap Analysis
Filter by Position: Product Designer
Click on critical skills like "Design Leadership"
Check the "Strong" category for employees exceeding expectations
Result: You identify two mid-level designers who are already performing above their expected level, making them strong candidates for promotion.
Example 4: Department Health Check
Scenario: You want to understand your customer success team's overall skill readiness.
Using both views:
Gap Analysis filtered by Group: Customer Success
Identify where the team meets or exceeds expectations
Proficiency Distribution for the same group
See if skills are concentrated at lower levels or well-distributed
Result: You discover the team meets expectations overall, but 80% of the team is clustered at Intermediate level. You need to develop more advanced practitioners.
Frequently Asked Questions
Why don't I see any data in Skills Insights?
Why don't I see any data in Skills Insights?
Skills Insights requires three things:
Active skill mappings with expected proficiency levels set
Employees assigned to positions connected to those mappings
Skills assessed either on employee profiles or through reviews
If you're missing any of these, Skills Insights will show empty states.
How often does Skills Insights update?
How often does Skills Insights update?
Skills Insights updates in real-time. When you assess a skill on an employee profile or complete a review with skill assessments, the data appears immediately in Skills Insights.
Can I export Skills Insights data?
Can I export Skills Insights data?
Currently, Skills Insights is view-only within the platform. To share insights with stakeholders, take screenshots or use the filtering options to generate specific reports for presentation.
What's the difference between Gap Analysis and Proficiency Distribution?
What's the difference between Gap Analysis and Proficiency Distribution?
Gap Analysis compares current skills against expected levels set in your skill mappings. It shows who needs development and who exceeds expectations.
Proficiency Distribution shows the actual spread of skill levels without considering expectations. It reveals patterns, concentrations, and coverage gaps across your organization.
Use Gap Analysis for performance management and development planning. Use Proficiency Distribution for workforce planning and hiring strategy.
Why do some employees appear in multiple skill mappings?
Why do some employees appear in multiple skill mappings?
Employees inherit skills from all skill mappings connected to their position. For example, a "Senior Product Manager" might have:
Generic "Individual Contributor" skills (communication, problem-solving)
Department "Product Team" skills (user research, roadmapping)
Position-specific "Product Manager" skills (strategy, prioritization)
This layering gives you a complete picture of expected competencies.
⚠️ Important: When the same skill appears in multiple mappings for one employee, the highest expected proficiency level applies. For example, if "Communication" is set as Intermediate in one mapping and Advanced in another, the system expects Advanced.