Skip to main content
All CollectionsAccount settingsUsers administration
How to Troubleshoot Group-Related Import Errors (group_code)
How to Troubleshoot Group-Related Import Errors (group_code)
Updated over a week ago

During your file import you received an anomaly "The group was not found. Are you sure of the code?"

Verifications to be carried out from your account:

1. Go to the group management page in Settings and click Groups on the left.

2. Check that the group is created in Javelo.

3. Check that the "group-code" in your file matches the group-code in Javelo. Feel free to copy and paste it.

3. Make sure there are no spaces in the group-code cell of your file

4. After these checks/corrections you can re-import! In the event of a persistent error, do not hesitate to contact the support team.

Did this answer your question?