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How to Troubleshoot Group-Related Import Errors (group_code)

Updated over 10 months ago

During your file import you received an anomaly "The group was not found. Are you sure of the code?"

Verifications to be carried out from your account:

1. Go to the group management page in Settings and click Groups on the left.

2. Check that the group is created in Javelo.

3. Check that the "group-code" in your file matches the group-code in Javelo. Feel free to copy and paste it.

3. Make sure there are no spaces in the group-code cell of your file

4. After these checks/corrections you can re-import! In the event of a persistent error, do not hesitate to contact the support team.

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