There are several reasons why you may not receive emails from Javelo:

Points of vigilance and verification:

1/ Login via email

a. Emails are archived in your spam folder.

=> Check your junk mail to make sure it's not there

b. Your notifications may be turned off

=> This setting can be checked with your HR admin>> How do I activate them?

c. Your server has blacklisted emails sent by bnc3.javelo.io (mailjet)

=> In the event that the problem is generalized, this point should be checked with your CIO

d. Your personal settings block the receipt of emails sent by bnc3.javelo.io

=> It is advisable to check your personal settings from your email inbox

e. Your email address was created after activating your Javelo account (sending the invitation email to create your login details)

=> It is possible in this case that the emails are blocked due to an unknown email address at the beginning, in which case you can contact the support team

2/ Login via registration number and you have entered a personal email address

Important here: A personal email address entered as part of a connection via registration number will only be useful for the resetting of your password>> This address will in no way be a login

a. Password Reset: Your email address has not been registered

=> This setting can be checked with your HR admin who will be able to identify the presence of a personal or non-personal email address. Access to the details of your personal email address will not be allowed for reasons of confidentiality of your personal data.

b. Password Reset: The email address you enter does not match the one previously entered

=> Your HR admin will be able to reset your personal email address and send you a new temporary password>> How do I reset a personal email address?

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